This Refund Policy applies to all orders placed with Just Canvass LLC and is effective as of August 2026. Because every canvas is custom-made to order from your photo, our policy reflects the personalized nature of our work.

Custom-Made to Order

Since each canvas is custom-made to order, all sales are final unless there is a defect or an error on our part.

Damaged or Defective Canvases

If your canvas arrives damaged or with a printing error, please contact us within 7 days of delivery with a photo of the issue. We will provide a free replacement.

Replacement Turnaround

Replacements are produced and shipped within 5–7 business days of approval.

Non-Refundable Cases

We do not offer refunds for:

• Change of mind after the canvas has been produced.
• Incorrect photo submissions (wrong photo, wrong orientation, etc.).
• Quality issues caused by the original photo that we flagged before printing.

How to Request a Replacement

To request a replacement, email us at tinajones@juscanvassllcinvest.com or call 706-361-2060. Please include your order details and a photo showing the issue, and we will respond within two business days.